Business
AI Drive-Thru Ordering on the Rise Despite Challenges
Restaurants are increasingly looking to artificial intelligence (AI) to manage drive-thru orders and cut labor costs, but widespread adoption of the technology may still be years away. A survey by the National Restaurant Association reveals that 16% of restaurant operators plan to invest in AI, including voice recognition, this year. Major chains, with their larger budgets and capacity for scale, are leading the charge.
Generative AI, fueled by innovations like ChatGPT, is generating buzz in the restaurant industry, which historically has been slow to adopt new technologies. However, a recent setback occurred when McDonald’s ended its trial of Automated Order Taker technology, developed in partnership with IBM, signaling potential challenges ahead. Despite this, experts predict an increase in AI adoption in the coming months and years.
The Future of Voice Ordering
According to T.D. Cowen analyst Andrew Charles, the tipping point for voice ordering technology could be 12 to 18 months away. He anticipates that at least two of the top 25 restaurant chains will expand their trials significantly during this period. He likens this potential shift to the rapid adoption of third-party delivery services following McDonald’s partnership with Uber.
Pros and Cons of AI Ordering
Voice-ordering technology companies claim their AI systems do not replace jobs but rather reallocate workers to other tasks, enhancing operational efficiency. SoundHound, a leader in the field, asserts that its AI can handle over 90% of orders without human intervention, compared to an 80-85% accuracy rate for humans. Additionally, AI can accelerate drive-thru service by approximately 10% and consistently upsell to customers, increasing the average check size.
AI ordering systems could also cater to non-English speakers, offering significant growth opportunities domestically and internationally.
However, there are notable drawbacks. Inaccurate AI orders can cause delays and customer frustration, potentially harming restaurant reputations, as noted by Bank of America Securities analyst Sara Senatore. Furthermore, while younger customers may appreciate the efficiency and reduced human interaction, older generations, particularly baby boomers, often prefer fewer technological options in dining.
Technological Challenges
The technology is not without flaws. Restaurants with poor Wi-Fi need to upgrade their connections, and those near noisy highways may face additional challenges as voice-ordering technology struggles to understand customers. Complex menus can also exacerbate AI difficulties.
Given these issues, some experts, like former Panera Bread CEO Ron Shaich, suggest that restaurants should focus on enhancing the overall customer experience and wait for AI technology to mature.
In summary, while AI drive-thru ordering presents exciting possibilities for the restaurant industry, significant hurdles remain. It may take several years to fully address these challenges and realize the technology’s potential benefits.
Business
Supreme Court strikes down Trump’s sweeping global tariffs
The Supreme Court of the United States has struck down some of the most expansive global tariffs introduced by Donald Trump, reshaping the legal landscape around executive authority in trade policy and creating fresh uncertainty in international markets.
In a 6–3 decision, the court ruled that the legal basis used by the administration to impose sweeping tariffs did not grant the president authority to do so. The judgment paves the way for potentially billions of dollars in refunds to businesses and states that challenged the measures.
At the centre of the case was the administration’s reliance on the International Emergency Economic Powers Act (IEEPA), a statute that allows the president to regulate economic activity during national emergencies. The White House argued the tariffs were justified under this authority as part of efforts to address drug trafficking and trade imbalances.
However, challengers contended that while the law permits regulation, it makes no explicit provision for imposing tariffs — a power traditionally reserved for Congress.
Writing for the majority, Chief Justice John Roberts emphasised that when Congress delegates tariff powers, it does so clearly and with defined limits.
The ruling affects duties introduced last year on imports from numerous countries, initially targeting partners such as Mexico, Canada, and China before expanding significantly during the administration’s “Liberation Day” policy push in April.
Supporters of the tariffs had argued they would stimulate domestic investment and revitalise US manufacturing. Critics, however, warned of higher import costs and broader economic ripple effects.
The case was widely viewed as a defining test of executive reach in trade matters — and of the judiciary’s readiness to scrutinise policy initiatives central to the administration’s agenda.
With the decision now issued, the balance between presidential emergency powers and congressional authority over taxation and trade has been more sharply defined, setting an important precedent for future administrations.
Business
US Inflation Slows as Used Car and Energy Prices Decline
Inflation in the United States eased in January, helped by falling costs for energy and used vehicles, offering encouraging signs for economic stability.
New data from the Labor Department showed the Consumer Price Index rose by 2.4% over the 12 months to January — down from 2.7% the previous month and marking the slowest pace of price growth since May.
The moderation in inflation is likely to strengthen arguments from President Donald Trump and others that the Federal Reserve may be able to reduce interest rates without reigniting price pressures.
While the latest figures point to steady progress toward the Fed’s 2% inflation target, analysts caution that the path ahead may not be entirely smooth. Some warn that inflation could stabilise or even edge higher if businesses begin passing on tariff-related costs to consumers, or if labour shortages push up service prices.
For now, however, there are few indications that tariffs are having a broad impact. Core commodity prices — excluding food and energy — remained largely unchanged during the month, suggesting underlying price pressures are contained.
Neil Birrell, chief investment officer at Premier Miton Investors, noted that while the longer-term effects of tariffs remain uncertain, January’s data may contain statistical quirks that influenced the outcome.
Even so, he said the report is likely to “ease the path towards a cut in rates sooner rather than later”.
“The US economy looks to be in fine fettle with growth strong, inflation stable, the job market looking firmer and a Fed that has room to manoeuvre,” he added.
Business
China bans hidden car door handles over safety concerns
China has announced a nationwide ban on hidden car door handles, becoming the first country to formally prohibit the design amid growing global scrutiny of electric vehicle (EV) safety and a renewed focus on passenger protection.
The new regulations, issued by the Ministry of Industry and Information Technology, will require all cars sold in China to be fitted with mechanical door releases on both the inside and outside. The rules are set to take effect on 1 January 2027, giving manufacturers time to adapt while signalling a clear shift towards more practical and safety-focused vehicle design.
Hidden door handles, which sit flush with the car body and often rely on electric power to deploy, were popularised by Tesla and have since become widespread across China’s rapidly expanding new energy vehicle (NEV) market. NEVs include fully electric cars, plug-in hybrids and hydrogen fuel-cell vehicles. According to figures cited by state-run China Daily, around 60% of the top 100 best-selling NEVs in China currently use hidden handles.
The decision follows a series of high-profile safety concerns, including two fatal crashes in China involving Xiaomi electric vehicles, where suspected power failures may have prevented occupants or rescuers from opening the doors. While investigations into those incidents are ongoing, regulators have moved proactively to reduce similar risks in the future.
Under the new standards, every passenger door except the boot must include a recessed space of at least 6cm by 2cm by 2.5cm on the exterior, ensuring that door handles are always accessible. Inside the vehicle, manufacturers will be required to clearly mark door-opening mechanisms with visible signs measuring at least 1cm by 0.7cm, making emergency exits easier to identify in stressful situations.
Cars that have already received regulatory approval and are close to entering the Chinese market will be granted an additional two-year grace period to update their designs, a move intended to balance safety improvements with industry stability and innovation.
Although the rules apply only to vehicles sold in China, the country’s central role in the global automotive industry means the impact is likely to be felt well beyond its borders. China is the world’s largest EV market and a major exporter of electric cars, components and technology, making its regulatory decisions highly influential.
International regulators are already paying close attention. Tesla’s door handle design is currently under investigation by US safety authorities, and European regulators are also considering whether similar measures are needed. In November, the US National Highway Traffic Safety Administration (NHTSA) opened an investigation into Tesla’s electric-powered door handles after receiving reports that they stopped working without warning. The probe focused on 2021 Model Y vehicles, with nine complaints recorded, including four cases where owners said they had to break windows to free occupants.
Chinese officials have framed the new rules as part of a broader effort to ensure that rapid innovation in the EV sector does not come at the expense of basic safety. By mandating simple, mechanical solutions alongside advanced technology, regulators say they are reinforcing consumer confidence and supporting the long-term, sustainable growth of the industry.
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