Business
AI Drive-Thru Ordering on the Rise Despite Challenges
Restaurants are increasingly looking to artificial intelligence (AI) to manage drive-thru orders and cut labor costs, but widespread adoption of the technology may still be years away. A survey by the National Restaurant Association reveals that 16% of restaurant operators plan to invest in AI, including voice recognition, this year. Major chains, with their larger budgets and capacity for scale, are leading the charge.
Generative AI, fueled by innovations like ChatGPT, is generating buzz in the restaurant industry, which historically has been slow to adopt new technologies. However, a recent setback occurred when McDonald’s ended its trial of Automated Order Taker technology, developed in partnership with IBM, signaling potential challenges ahead. Despite this, experts predict an increase in AI adoption in the coming months and years.
The Future of Voice Ordering
According to T.D. Cowen analyst Andrew Charles, the tipping point for voice ordering technology could be 12 to 18 months away. He anticipates that at least two of the top 25 restaurant chains will expand their trials significantly during this period. He likens this potential shift to the rapid adoption of third-party delivery services following McDonald’s partnership with Uber.
Pros and Cons of AI Ordering
Voice-ordering technology companies claim their AI systems do not replace jobs but rather reallocate workers to other tasks, enhancing operational efficiency. SoundHound, a leader in the field, asserts that its AI can handle over 90% of orders without human intervention, compared to an 80-85% accuracy rate for humans. Additionally, AI can accelerate drive-thru service by approximately 10% and consistently upsell to customers, increasing the average check size.
AI ordering systems could also cater to non-English speakers, offering significant growth opportunities domestically and internationally.
However, there are notable drawbacks. Inaccurate AI orders can cause delays and customer frustration, potentially harming restaurant reputations, as noted by Bank of America Securities analyst Sara Senatore. Furthermore, while younger customers may appreciate the efficiency and reduced human interaction, older generations, particularly baby boomers, often prefer fewer technological options in dining.
Technological Challenges
The technology is not without flaws. Restaurants with poor Wi-Fi need to upgrade their connections, and those near noisy highways may face additional challenges as voice-ordering technology struggles to understand customers. Complex menus can also exacerbate AI difficulties.
Given these issues, some experts, like former Panera Bread CEO Ron Shaich, suggest that restaurants should focus on enhancing the overall customer experience and wait for AI technology to mature.
In summary, while AI drive-thru ordering presents exciting possibilities for the restaurant industry, significant hurdles remain. It may take several years to fully address these challenges and realize the technology’s potential benefits.
Business
SEC Chairman Gary Gensler to Step Down Ahead of Trump Inauguration
Gary Gensler, the chairman of the U.S. Securities and Exchange Commission (SEC), has announced his resignation effective January 20, 2025, coinciding with the inauguration of President-elect Donald Trump.
The SEC confirmed the news on Wednesday, and Gensler later addressed his departure on X, formerly Twitter. “I thank President Biden for entrusting me with this incredible responsibility,” Gensler wrote. “The SEC has met its mission and enforced the law without fear or favor.”
Gensler, who has served as SEC chairman since 2021, was appointed by President Joe Biden to oversee the regulatory agency during a period of intense scrutiny of financial markets and the cryptocurrency sector. His term was initially set to run until 2026, but it is customary for leaders of federal agencies to step down when a new administration takes office.
President-elect Trump had previously announced plans to replace Gensler “on day one” of his administration. This decision follows contentious legal actions taken by Gensler’s SEC against several cryptocurrency firms, which Trump and others have criticized as overly aggressive.
Gensler’s tenure has been marked by a crackdown on crypto markets and efforts to strengthen oversight of digital assets, moves that sparked both praise and criticism. Trump, a known skeptic of cryptocurrency regulations, has expressed starkly contrasting views on the industry, leading to tension between the incoming administration and the outgoing chairman.
During his tenure, Gensler focused on enhancing transparency and protecting investors across traditional and emerging financial markets. However, his approach, particularly toward the cryptocurrency sector, has drawn mixed reactions. Proponents argue that his actions brought much-needed regulation to the volatile digital asset space, while critics claim they stifled innovation.
The SEC has not yet announced an interim chair or a successor.
Business
Logan Paul Faces Scrutiny Over Cryptocurrency Promotions and Investments
Logan Paul, a prominent social media influencer with over 23 million YouTube subscribers, is under fire for his involvement in cryptocurrency projects. Accusations have surfaced that Paul may have profited by allegedly misleading fans into investments that caused token prices to spike.
Paul’s influence in the crypto space has been growing over the past three years, as his videos increasingly reference blockchain technologies and investment opportunities. However, some critics argue his endorsements lack transparency, fueling speculation that he may have sold tokens at inflated prices after his promotions.
Adding to his challenges, Paul is embroiled in a multi-million-dollar lawsuit over CryptoZoo, a failed crypto project he backed. The venture was marketed as a play-to-earn game, but investors claim they lost significant sums when the project collapsed.
Paul has denied any wrongdoing in connection to both CryptoZoo and his other cryptocurrency activities. Despite the controversy, he remains a major figure in the influencer world, leveraging his platform to shape conversations and trends across various industries.
Business
Walmart Raises Full-Year Outlook as Holiday Shopping Boosts Sales
Walmart has once again raised its annual sales forecast, citing stronger-than-expected consumer spending on non-grocery items, increased home delivery orders, and early holiday shopping. The retail giant now anticipates net sales growth between 4.8% and 5.1% for the fiscal year, up from its previous projection of 3.75% to 4.75%.
The updated outlook was announced alongside third-quarter earnings that surpassed Wall Street expectations. Chief Financial Officer John David Rainey noted that general merchandise sales increased year-over-year for the second consecutive quarter, reversing a decline that spanned 11 quarters. However, he highlighted that customers remain price-sensitive, waiting for deals, particularly as food prices remain elevated.
“We’re expecting this holiday period to be very consistent with that,” Rainey said, emphasizing shoppers’ focus on price and value.
Walmart’s strong performance propelled its shares up by about 3% in early trading, reaching a 52-week high and setting a new all-time intraday record since the company began trading on the New York Stock Exchange in 1972.
For the quarter ending October 31, Walmart reported a sharp increase in net income, rising to $4.58 billion, or 57 cents per share, compared with $453 million, or 6 cents per share, a year earlier. Revenue climbed to $164.05 billion, up from $160.80 billion in the same period last year.
Comparable sales, a key industry metric, grew 5.3% for Walmart U.S. and 7% at Sam’s Club (excluding fuel). Walmart also reported higher customer engagement, with U.S. transactions rising 3.1% and average ticket size increasing 2.1% year-over-year.
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