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AI Drive-Thru Ordering on the Rise Despite Challenges

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AI Drive-Thru Ordering on the Rise Despite Challenges

Restaurants are increasingly looking to artificial intelligence (AI) to manage drive-thru orders and cut labor costs, but widespread adoption of the technology may still be years away. A survey by the National Restaurant Association reveals that 16% of restaurant operators plan to invest in AI, including voice recognition, this year. Major chains, with their larger budgets and capacity for scale, are leading the charge.

Generative AI, fueled by innovations like ChatGPT, is generating buzz in the restaurant industry, which historically has been slow to adopt new technologies. However, a recent setback occurred when McDonald’s ended its trial of Automated Order Taker technology, developed in partnership with IBM, signaling potential challenges ahead. Despite this, experts predict an increase in AI adoption in the coming months and years.

The Future of Voice Ordering

According to T.D. Cowen analyst Andrew Charles, the tipping point for voice ordering technology could be 12 to 18 months away. He anticipates that at least two of the top 25 restaurant chains will expand their trials significantly during this period. He likens this potential shift to the rapid adoption of third-party delivery services following McDonald’s partnership with Uber.

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Pros and Cons of AI Ordering

Voice-ordering technology companies claim their AI systems do not replace jobs but rather reallocate workers to other tasks, enhancing operational efficiency. SoundHound, a leader in the field, asserts that its AI can handle over 90% of orders without human intervention, compared to an 80-85% accuracy rate for humans. Additionally, AI can accelerate drive-thru service by approximately 10% and consistently upsell to customers, increasing the average check size.

AI ordering systems could also cater to non-English speakers, offering significant growth opportunities domestically and internationally.

However, there are notable drawbacks. Inaccurate AI orders can cause delays and customer frustration, potentially harming restaurant reputations, as noted by Bank of America Securities analyst Sara Senatore. Furthermore, while younger customers may appreciate the efficiency and reduced human interaction, older generations, particularly baby boomers, often prefer fewer technological options in dining.

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Technological Challenges

The technology is not without flaws. Restaurants with poor Wi-Fi need to upgrade their connections, and those near noisy highways may face additional challenges as voice-ordering technology struggles to understand customers. Complex menus can also exacerbate AI difficulties.

Given these issues, some experts, like former Panera Bread CEO Ron Shaich, suggest that restaurants should focus on enhancing the overall customer experience and wait for AI technology to mature.

In summary, while AI drive-thru ordering presents exciting possibilities for the restaurant industry, significant hurdles remain. It may take several years to fully address these challenges and realize the technology’s potential benefits.

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Trump Says Venezuela Will Hand Over Up to 50 Million Barrels of Oil to US After Political Transition

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US President Donald Trump has announced that Venezuela will “turn over” between 30 million and 50 million barrels of oil to the United States, following a military operation that removed President Nicolás Maduro from power and ushered in an interim administration in Caracas.

In a statement posted on his Truth Social platform on Tuesday, Trump said the oil — valued at about $2.8bn (£2.1bn) at current market prices — would be sold at full market value, with the proceeds placed under US control. He added that the funds would be used to benefit both the Venezuelan people and the United States.

“I am pleased to announce that the Interim Authorities in Venezuela will be turning over between 30 and 50 MILLION barrels of high-quality, sanctioned oil to the United States of America,” Trump wrote. “This oil will be sold at its market price, and that money will be controlled by me, as President of the United States of America, to ensure it is used to benefit the people of Venezuela and the United States.”

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The announcement came a day after Delcy Rodríguez, formerly Venezuela’s vice-president, was sworn in as interim president. Maduro has been transferred to the United States, where he is facing long-standing drug-trafficking and weapons-related charges.

Trump also said the move marked the beginning of a broader economic reset for Venezuela, predicting that the US oil industry would be fully operational in the country within the next 18 months. He added that he expected major international investments to flow into Venezuela as stability returns and sanctions are restructured under the new political arrangement.

“This is the start of something very big,” Trump said earlier this week, arguing that Venezuela’s vast energy resources could once again be developed at scale with international backing and modern infrastructure.

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The proposed oil transfer has drawn strong reactions internationally. China, which has been Venezuela’s largest oil customer in recent years, criticised the announcement and objected to reports that the United States is seeking exclusive access to Venezuelan crude. Beijing said it opposed any arrangement that sidelines existing commercial partners.

Despite the criticism, US officials have framed the development as a pathway to economic recovery for Venezuela after years of sanctions, declining production and political isolation. Supporters of the plan say the controlled sale of oil could provide immediate financial relief while laying the groundwork for longer-term reforms.

Venezuela holds the world’s largest proven oil reserves, but output has been severely constrained in recent years due to underinvestment, infrastructure decay and international sanctions. Trump’s administration argues that renewed engagement with US energy firms and access to global markets could help restore production and stabilise the country’s economy.

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Global oil markets reacted cautiously to the announcement, with prices easing slightly amid expectations of additional supply, though analysts noted that the volumes discussed remain modest relative to total global consumption.

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Gold price rises after US captures Venezuela’s Maduro

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Gold price rises after US captures Venezuela's Maduro

Global financial markets reacted swiftly after the United States captured Venezuelan President Nicolás Maduro, with investors moving to position themselves amid heightened geopolitical uncertainty and expectations of shifting economic dynamics.

Prices of precious metals rose sharply as market participants sought the relative safety of so-called safe-haven assets. Gold climbed by about 2.4% to $4,433 (£3,293) an ounce, reflecting increased demand from investors looking to protect portfolios against global risk. Silver also recorded strong gains, rising by 4.9%, underlining a broader move into defensive assets during early trading.

Defence stocks across Europe advanced in response to the weekend’s developments, as investors anticipated the possibility of higher military spending by governments reacting to changing geopolitical realities. Analysts noted that such shifts often benefit defence firms in the short to medium term, contributing to the positive momentum seen in the sector.

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Oil markets, by contrast, were more measured. Crude prices fluctuated in early Monday trading as investors assessed whether Washington’s intervention in Venezuela could materially affect global supply. Brent crude edged up just 0.5% to $61.06 a barrel, with analysts pointing out that ample global supplies were likely to cushion any potential disruption from Venezuela.

Despite the relatively stable oil price, energy stocks — particularly in the United States — showed notable strength. Shares in US oil companies rose in premarket trading on expectations that American firms could gain greater access to Venezuela’s vast oil reserves. Chevron, currently the only US company operating in the country, saw its shares jump by more than 7%, signalling investor optimism about future opportunities.

US President Donald Trump has openly stated his intention to tap into Venezuela’s significant oil wealth following the seizure of Maduro. He said the United States would “run the country until such time as we can do a safe, proper and judicious transition”, comments that markets interpreted as a signal of potential policy shifts with long-term economic implications.

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US TikTok Users Migrate to RedNote as Ban Deadline Approaches

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US TikTok Users Migrate to RedNote as Ban Deadline Approaches

With a potential TikTok ban looming in the United States, many of the app’s 170 million American users are flocking to the Chinese platform RedNote. Dubbed “TikTok refugees,” these users have propelled RedNote to the top spot on Apple’s US App Store as of Monday.

RedNote, known in China as Xiaohongshu or “Little Red Book,” boasts approximately 300 million monthly users and combines features similar to TikTok and Instagram. It is particularly popular among young urban women in China, Taiwan, and other Mandarin-speaking regions, offering a platform for exchanging lifestyle tips on topics ranging from fashion to relationships.

The app’s growing popularity comes as the U.S. Supreme Court prepares to decide on a law requiring TikTok to sell its U.S. operations by January 19 or face a ban. TikTok has refused to sell, arguing that such a move would violate the free speech rights of its users.

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RedNote has embraced its influx of U.S. users, with 63,000 posts tagged “TikTok refugee” providing guidance on navigating the platform and learning basic Chinese phrases. One U.S. user humorously wrote, “To our Chinese hosts, thanks for having us—sorry in advance for the chaos.”

Despite its warm reception, RedNote is not without controversy. Critics point to censorship concerns, particularly regarding criticisms of the Chinese government. Additionally, public officials in Taiwan are restricted from using RedNote due to perceived security risks associated with Chinese software.

As U.S. users join RedNote, some Chinese users have joked about being labeled “Chinese spies,” referencing U.S. officials’ concerns over TikTok’s alleged ties to Chinese government surveillance. However, RedNote has distanced itself from political associations, stating that its name does not reference Mao Zedong’s famous “Little Red Book.”

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